TownHouse !Live Productions

0
(818) 822-2987//Email//
TownHouse event Videography and Photography introduces a new level of wedding production with their exclusive design of filming, editing, and presenting.  Customers choose TownHouse because of their wide selection of packages and features allowing complete customization to fit any budget and style. Excellent customer service and helpful planning from day 1 is TownHouse’s key to a successful production. A widespread collection of modern albums and frames is available through their photography department. Contact TownHouse for a consultation and experience wedding production like you have never seen before.

7 USER REVIEWS

7 Reviews

Sort by

Newest Review
Oldest Review
Highest Rating
Lowest Rating

Beautiful!

I can't express enough how thrilled we are with the wedding video that Nick created for us. He captured every single moment beautifully. His editing is very natural, and the overall flow of the video was really elegant. Nick's video captured moments and expressions that just can't be caught in photos alone. I felt like I was re-living the day all over again. We are so happy we chose Nick. He was professional and very nice, and he stayed the entire day and made sure to capture everything. Nick was with us until the very last song of the night (Thank you for that!). He did not miss a single moment. Also, the quality of the HD video he shot was fantastic. We are so glad we chose Nick! You will not be disappointed if you choose Townhouse for your wedding video.
Posted By: | Dec 13th, 2010 | View all my reviews
Was this review helpful? YES NO 1 found this helpful

I don't think so...

I don't think so! I was given a quote over the phone but once I got there the price changed. If you want to spend $8K on an "average" work, by all means, go right ahead. Right as I arrived for my appointment, we were discussing prices instead of addressing to what I want. The price list is itemized into sections, so you are being charged for every little thing. Oh yea, and he charges by the hour - I mean who does that? I told him I just wanted a package that was accommodated to my needs but of course that wasn't the case. In this economy, if you want to stay in business, you need to be competitive.

I was also disappointed when Nick didn't have a variety of work samples to show me, and work seen there wasn't as exquisite as I had imagined. Come to find out that the so called "office" is a dealership - sharing an office with a brother, and doing business on his own since 2005.

Thanks but no thanks!

Business Response:
At TownHouse !Live Productions we respect and value all our clients opinions and suggestions. Even though [this customer] wasn't satisfied with our pricing, a few clarifications need to be addressed.

First of all, she called asking for an estimate over the phone. Unfortunately, exact prices cannot be made without a sit down discussion with a customer. With the limited information she provided to me, I quoted her an estimate according to her own information. At this point, I would like to clarify that my company does not engage in any “bait and switch” tactics. The quote provided was based solely on the limited amount she requested. During our consultation, she requested a quote for additional services and options that previously were not discussed over the phone.

Secondly, her biggest complaint in the pricing was the fact that we charge on an hourly basis. Unfortunately, we cannot predict the length of weddings with a simple phone conversation. Recently times have changed, some Armenian weddings take anywhere from 6 hours to 16 hours of coverage. We do not like to insult our customers’ values and traditions, by expecting that each wedding is a standard preset amount of time. To stay competitive and respect our customers, we cannot charge the same amount per wedding regardless on length.

Her additional complaint was based on our itemized services and options. In order to meet all our customers’ specific request, we itemize each and every service, in order to not to overcharge, and not provide unrequested services. In her complaint, [she] accuses me of not attending to her requests, but she contradicts herself, because I itemized every single request she had. Her revised quote of $8000 based on video production, photography, and photo presentation items was generously discounted to $7000, which was based on her wants of luxury options. Our rate start from $500, as mentioned on our website, and can escalate based on customer requested options and services, due to the fact that we are capable of catering to any high end production.

To give a clear understanding for the reason why we use a shared family business office to meet with wedding customers, is simply because of the fact, that we are not in the business of offering portrait photography. Instead, we are also in the business of Hollywood and corporate production, resulting in the bulk of our time being spent in the field. Rather than having an empty office with our post-production editing systems, and leaving opportunities for vandalism and unsecure storage of wedding content, we use a secure and private post-production home studio. This benefits the customer, because in a time of natural disaster or unforeseen emergency, we are able to secure all content due to our instantly removable hard drives, and fire-proof safe boxes, holding all original content.

[She] was also disappointed with our style of production because she came in with preconceived notions from another production company, which unfortunately was not our style of work. It would be unethical for us to replicate another artists’ work, and claim it as our own. I pride myself on making each wedding an original work of art for each and every customer.  I incorporate my own unique style in every production and do not deem it fair to piggy back on other companies’ previous success.

We welcome all customers to give us the opportunity to provide excellent service and production for all needs and budgets.
Posted By: | Feb 13th, 2009 | View all my reviews
Was this review helpful? YES NO 7 found this helpful

Thank You

Very beautiful job. They did the video and photo. It looks very good. They took all the important pictures and the video looks very sharp. I recommend to everyone.
Posted By: | Jun 14th, 2008 | View all my reviews
Was this review helpful? YES NO 6 found this helpful

I'm Hiring Them Again

Townhouse was hired to cover my daughter's sweet 16 and they did an excellent job. The entire crew is very professional and friendly. Nick, the director did an amazing job arranging everything. They have been hired again for my wife's upcoming birthday. This is a very good website for planning an event.
Posted By: | Apr 19th, 2008 | View all my reviews
Was this review helpful? YES NO 9 found this helpful

Full of Ideas!

Choosing a video photo guy was hard for our wedding. We met with everyone but decided to go with Nick. Being a designer, I am very opinionated and most of the people did not want to hear my opinions. Nick took the time and started to sketch a story board in our meeting of how the shots would look like for a few of the scenes. His ideas were what I was thinking of. I was really impressed. We chatted for a while and he truly is a nice and honest guy. We were sold. We got one of his high end packages and last week, I got my albums and DVD back and everything is exactly the way he described it. It looks perfect, it sounds awesome, and we are super happy that we went with Nick. My sister wishes she knew about him at her wedding. THANK YOU TO THE TOWNHOUSE CREW!
Posted By: | Apr 10th, 2008 | View all my reviews
Was this review helpful? YES NO 9 found this helpful

EXCITED!

Hi everyone, first thing first, this is a great website for planning a wedding. I'm not armenian but my armenian friend told me about this website and I found really good vendors. I just booked townhouse for my wedding in May to do the video and photo. Nick the owner is a really nice guy. He made a package to fit our budget which is great and also gave me a lot of advice for my wedding. He had so many options to choose which is why I went with him. Plus, he has been doing this for a while. I have very strong confidence Nick is going to do an awesome job on my video and photo album. I'll let you gals know how it turns out!
Posted By: | Feb 19th, 2008 | View all my reviews
Was this review helpful? YES NO 10 found this helpful

He's Good!

We just received our wedding video and photo album from Nick. Out of all the videographers, we are very glad we choose Nick to do our wedding. The quality of the video is amazing. My husband is so thrilled to have our wedding in HD and I can't stop getting compliments on our wedding album. Thank you very much Nick. I will refer you to all my friends!  Janet & Sevada
Posted By: | Feb 8th, 2008 | View all my reviews
Was this review helpful? YES NO 11 found this helpful
Advertisements